Frequently Asked Questions

Can I add/remove/change items once I have placed my order?

We understand that circumstances can change, and you might need to adjust your order after it's been placed. However, once an order is "In Progress," we are generally unable to modify or cancel it. This is because our system efficiently moves orders to the next fulfilment stage to ensure the quickest possible processing.

If you need to add items to an order that is already "In Progress," please place a new order online. Please note that any additional orders will be subject to our standard shipping fee/s.

Should you need to cancel an order, please contact us directly for assistance.

What is your Returns Policy?

We understand you may have questions about returning items. For comprehensive information regarding our returns process and refund guidelines, please refer to our detailed Returns Policy statement

How much is shipping?

We use a combination of Australia Post and local couriers at a standard flat rate charge of $18.95 per order.

Turnaround time?

We recommend allowing up to 10-15 business days for the processing and dispatch of your order.

If you require delivery by a specific date, please contact us prior to placing your order. contact us

How do I track my order?

If you need an ETA for your order, please contact us.

What if I’m not home to receive my order?

We understand that you might not always be available to receive your delivery. During the checkout process, you have the option to select the 'Permission to leave at premises' checkbox.

If 'Permission to leave' is not granted, and no one is available to receive your order, a card will be left at your premises. This card will provide instructions for you to arrange a re-delivery at a later date.

To ensure a smooth delivery, we highly recommend choosing a delivery destination where someone will be present during business hours to receive and sign for your order.

How do I recover my account?

You can recover your account by using our reset password feature.

Instructions

1. Navigate to the Reset Password page
2. Enter your account email address and click 'RESET PASSWORD'
3. A new password reset link will be sent to your email
   *Be sure to check your 'Junk', 'Promotions' or 'Other' folder in case it hasn't landed in your inbox
4. Follow the prompts in the password reset email to recover your account

How to download your tax invoice

In accordance with our Privacy Policy, our company employees and representatives cannot access your tax invoices.

Your tax invoices are securely stored within your online account. To access them, you must log in to your account. This ensures that only you have control over your personal financial documents.

Accessing your tax invoice

1. Sign In to your account Once signed in, you will see a list of your order history
2. Click on the order you wish to download the invoice for. ie. Order #100000
3. Click on the 'PRINT INVOICE' button to the right side of the page listed under Order Details.

Saving or sharing your invoice

Desktop or Laptop

1. In the print options dialog menu, click on the 'Destination' drop down
2. Select a printer or choose the Download as PDF option

Mobile device

1. Click the share button from your web browser to open the share options menu
2. Select 'Print' to open your PDF sharing options
3. Click the share button from the print options menu
4. Choose from your devices sharing options, ie 'Outlook', 'Gmail' or 'Save to Files'

How do I get a quote?

We're happy to provide you with a written quote for your uniform needs. To request a quote, simply fill out our quote form. It's a quick, easy, and free service, and we'll get back to you as soon as possible with a written quote.

Get a Quote

How do I find out my Correct Sizing?

We understand that sizing can be tricky, as it often varies between brands and styles. To help you find the perfect fit, we provide true-to-fit size guides directly on every product page.

Simply refer to the size guide on the specific product page you're interested in and follow the instructions provided to determine your correct size. If you're still unsure or require further assistance, please don't hesitate to contact us.

You can also view all of our Sizing Guide Here

How do I add Embroidery to my Order?

We make it easy to customise your garment with embroidery at Online Workwear!

Simply find the garment you wish to customise and select from the available Embroidery Options on the product page.

Do you offer Screen Printing services?

We're proud to offer in-house screen printing services at Online Workwear.

If you're interested in ordering custom screen printing, please click on the following link to get started: 

Screen Printing Services - Online Workwear

Do you offer Heat Transfer services?

Yes, you can add heat transfers to your order by visiting:

Heat Transfer Services - Online Workwear

What Payment Methods do you accept?

We offer a variety of convenient payment methods at checkout to make your purchase as smooth as possible:

• Debit/Credit Card: We accept Visa, MasterCard, and American Express.
• PayPal, including Pay in 4
• ZipPay: This option is available for orders between $80 and $1000. Please note that ZipPay payments typically take 24-48 hours to process.
• Apple Pay: This is available exclusively on Apple devices when using the Safari browser.

Additionally, Bank Transfer is available by request, though it is usually reserved for wholesale accounts.

Do you offer a Loyalty Rewards Program for regular customers?

Currently, we do not have a formal loyalty rewards program in place for our regular customers.

However, we genuinely appreciate your continued support, and developing a loyalty program is certainly something we're considering for the future. We're always looking for ways to enhance your experience and show our appreciation.

Please stay tuned for updates on any new programs or initiatives we might launch!

View our full terms and conditions here.